Privacy policy
Privacy Policy
Last Updated: April 28, 2026
Effective Date: April 28, 2026
[TENLAMP] ("we," "us," or "our") respects and protects your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, purchase our products, or contact our customer service.
1. What Information We Collect
To provide you with our products and services, we may collect the following categories of personal information:
|
Category |
Details |
|
Identity Information |
Name, shipping address, email address, phone number |
|
Order Information |
Product details purchased, order number, payment information (processed via secure third parties) |
|
Device & Technical Information |
IP address, browser type, device identifiers, Cookies data |
|
Communication Records |
When you contact us via phone, chat, or email, our customer service may record the communication content |
2. How We Use Your Information
We use your personal information for the following business purposes:
Process Orders: Complete transactions, arrange shipping and delivery, process payments and refunds
Customer Support: Respond to your inquiries and resolve after-sales issues through the Amazon Brand Integration program and other channels
Communication: Send order updates, delivery status alerts, and respond to your service requests
Service Improvement: Analyze product usage and optimize website experience
Legal Compliance: Fulfill legal obligations and prevent fraudulent activities
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We only share it in the following limited circumstances:
Service Providers: Share necessary information with logistics companies (e.g., DHL, UPS), payment processors, and cloud service providers to complete services
Legal Requirements: Disclose in response to a court order, subpoena, or government investigation
Business Transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the assets (we will notify you in advance)
4. Your Rights (GDPR / CCPA)
Depending on the laws of your region, you have the following rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information ("Right to be Forgotten")
Right to Restriction: Request restriction of our use of your information in certain circumstances
Right to Data Portability: Receive a copy of your information in a structured, commonly used format
Right to Object: Opt out of receiving marketing communications from us
How to Exercise Your Rights: Please send an email to support@tenlamp.com, and we will respond to your request within 30 days.
5. Cookies and Tracking Technologies
Our website uses Cookies to enhance your browsing experience. You can disable Cookies through your browser settings at any time, but this may affect some functionality of the website.
Types of Cookies We Use:
|
Type |
Purpose |
|
Essential |
Support basic website functions (e.g., shopping cart |
|
Performance |
Analyze website traffic and user behavior |
|
Functional |
Remember your preference settings |
6. Data Security and Storage
We implement industry-standard security measures (including SSL encryption, access control, and regular security audits) to protect your information. Your data is stored on secure servers located in United States.
7. International Data Transfer
As our business operates globally, your information may be transferred to locations outside your country/region of residence (including the United States, Europe, and China). For data transferred from the European Union, we ensure an adequate level of protection by entering into Standard Contractual Clauses.
8. Children's Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from children under 16 years of age. If we discover that we have inadvertently collected such information, we will delete it immediately.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified to you via website announcement or email. The updated version will become effective on the "Effective Date" shown at the top of this page.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us using the following information:
Brand Name: TENLAMP
Email: support@tenlamp.com
Mailing Address: 601, Building C, No. 310 Wuhe Avenue, Luhu Community, Guanhu Street,Longhua District, Shenzhen, Guangdong, 518129, China